Trong qu\u00e1 tr\u00ecnh t\u00f4i l\u00e0m t\u01b0 v\u1ea5n, \u0111\u00e0o t\u1ea1o, m\u1ed9t s\u1ed1 b\u1ea1n ban \u0111\u1ea7u cho r\u1eb1ng, doanh nghi\u1ec7p m\u00ecnh ra \u0111\u1eddi sau n\u00ean r\u1ea5t t\u1ea1o ra l\u1ee3i th\u1ebf c\u1ea1nh tranh kh\u00e1c bi\u1ec7t.<\/p>\n\n\n\n
\u0110\u00f3 l\u00e0 c\u00e1ch hi\u1ec3u kh\u00f4ng ch\u00ednh x\u00e1c. Th\u1ef1c ra, r\u1ea5t \u00edt c\u00f4ng ty ra \u0111\u1eddi m\u00e0 tr\u00ean th\u1ecb tr\u01b0\u1eddng ch\u01b0a c\u00f3 \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh, tr\u1eeb khi b\u1ea1n \u0111i theo chi\u1ebfn l\u01b0\u1ee3c \u201c\u0110\u1ea1i d\u01b0\u01a1ng xanh\u201d, t\u1ee9c l\u00e0 ch\u1ecdn m\u1ed9t c\u00e1ch th\u1ee9c, m\u00f4 h\u00ecnh khi\u1ebfn m\u00ecnh kh\u00f4ng ph\u1ea3i c\u1ea1nh tranh v\u1edbi ai, m\u1ed9t m\u00ecnh m\u1ed9t th\u1ecb tr\u01b0\u1eddng.<\/p>\n\n\n\n
C\u00f4ng ty CEM Partner c\u1ee7a ch\u00fang t\u00f4i ch\u00ednh l\u00e0 m\u1ed9t c\u00f4ng ty \u0111\u00e3 \u0111i theo chi\u1ebfn l\u01b0\u1ee3c \u201c\u0110\u1ea1i d\u01b0\u01a1ng xanh\u201d khi khai ph\u00e1 v\u00e0 \u0111i \u0111\u1ea7u trong m\u1ed9t l\u0129nh v\u1ef1c m\u1edbi ch\u01b0a ai l\u00e0m tr\u01b0\u1edbc \u0111\u00f3 tr\u00ean th\u1ecb tr\u01b0\u1eddng c\u1ee7a m\u00ecnh – t\u01b0 v\u1ea5n qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n
Tuy nhi\u00ean, th\u1ef1c t\u1ebf ch\u1ee9ng minh, k\u1ec3 c\u1ea3 b\u1ea1n n\u1eb1m trong \u201c\u0110\u1ea1i d\u01b0\u01a1ng \u0111\u1ecf\u201d, t\u1ee9c b\u1ea1n tham gia th\u1ecb tr\u01b0\u1eddng c\u00f3 nhi\u1ec1u \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh, k\u1ec3 c\u1ea3 r\u1ea5t nhi\u1ec1u \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh th\u00ec b\u1ea1n v\u1eabn ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 t\u1ea1o n\u00ean m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u \u0111\u1ea7y b\u1ea3n s\u1eafc v\u00e0 kh\u00e1c bi\u1ec7t v\u1edbi \u0111\u1ed1i th\u1ee7 c\u1ee7a m\u00ecnh b\u1eb1ng c\u00e1ch x\u00e2y d\u1ef1ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc.<\/p>\n\n\n\n
Chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a b\u1ea1n l\u00fac n\u00e0y s\u1ebd g\u1ecdi l\u00e0 \u201cCon \u0111\u01b0\u1eddng xanh trong \u0111\u1ea1i d\u01b0\u01a1ng \u0111\u1ecf\u201d. \u0110\u00e2y l\u00e0 c\u00e1ch n\u00f3i c\u1ee7a anh Hong Lam, Nh\u00e0 s\u00e1ng l\u1eadp \u00d4 Mai H\u1ed3ng Lam, m\u1ed9t trong nh\u1eefng doanh nh\u00e2n ti\u00eau bi\u1ec3u trong cu\u1ed1n s\u00e1ch \u201cNh\u1eefng ng\u01b0\u1eddi l\u00e0m ch\u1ee7 s\u1ed1 1 Vi\u1ec7t Nam\u201d c\u1ee7a t\u00e1c gi\u1ea3 \u0110\u00e0m Linh. Anh l\u00e0 m\u1ed9t trong nh\u1eefng ng\u01b0\u1eddi tham gia l\u1edbp h\u1ecdc qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng – CX Master c\u1ee7a t\u00f4i. Trong m\u1ed9t b\u1eefa \u0103n tr\u01b0a th\u00e2n t\u00ecnh c\u00f9ng nh\u1eefng h\u1ecdc vi\u00ean kh\u00e1c, khi chia s\u1ebb v\u1ec1 c\u00e2u chuy\u1ec7n x\u00e2y d\u1ef1ng \u00d4 Mai H\u1ed3ng Lam th\u00e0nh m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u \u0111\u1ed9c \u0111\u00e1o, m\u1ed9t Tinh Hoa Qu\u00e0 Vi\u1ec7t, kh\u00e1c bi\u1ec7t so v\u1edbi c\u00e1c chu\u1ed7i c\u1eeda h\u00e0ng \u00f4 mai kh\u00e1c, v\u00e0 anh g\u1ecdi c\u00e1ch l\u00e0m \u0111\u00f3 l\u00e0 \u0111i x\u00e2y d\u1ef1ng \u201ccon \u0111\u01b0\u1eddng xanh trong \u0111\u1ea1i d\u01b0\u01a1ng \u0111\u1ecf\u201d.<\/p>\n\n\n\n
\u0110\u00fang kho\u1ea3nh kh\u1eafc \u1ea5y, t\u00f4i b\u1ea5t ng\u1edd nh\u1eadn ra r\u1eb1ng: \u201cCon \u0111\u01b0\u1eddng xanh trong \u0111\u1ea1i d\u01b0\u01a1ng \u0111\u1ecf\u201d th\u1ef1c s\u1ef1 c\u0169ng l\u00e0 c\u00e1ch di\u1ec5n \u0111\u1ea1t r\u1ea5t hay v\u00e0 r\u1ea5t \u0111\u00fang cho chi\u1ebfn l\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. V\u00e0 t\u00f4i \u0111\u00e3 m\u01b0\u1ee3n n\u00f3 l\u00e0m concept cho b\u00eca c\u1ee7a cu\u1ed1n s\u00e1ch CX c\u1ee7a m\u00ecnh.<\/p>\n\n\n\n
Th\u1ebf Gi\u1edbi Di \u0110\u1ed9ng c\u0169ng l\u00e0 c\u00f4ng ty b\u00e1n l\u1ebb \u0111i\u1ec7n tho\u1ea1i ra \u0111\u1eddi sau r\u1ea5t nhi\u1ec1u \u0111\u1ed1i th\u1ee7, nh\u01b0ng h\u1ecd v\u1eabn tr\u1edf n\u00ean n\u1ed5i tr\u1ed9i v\u00e0 b\u1ecf xa \u0111\u1ed1i th\u1ee7; The coffee house, l\u1ea9u Hadilao… c\u0169ng ng\u00e0y c\u00e0ng \u0111\u1ecbnh h\u00ecnh r\u00f5 n\u00e9t h\u01a1n nh\u1eefng kh\u00e1c bi\u1ec7t trong ng\u00e0nh c\u1ee7a h\u1ecd b\u1eb1ng tr\u1ea3i nghi\u1ec7m.<\/p>\n\n\n\n
Cho n\u00ean, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc ch\u00ednh l\u00e0 m\u1ed9t s\u1ef1 kh\u00e1c bi\u1ec7t r\u1ea5t kh\u00f3 b\u1eaft ch\u01b0\u1edbc, v\u00e0 \u0111i\u1ec1u \u0111\u00f3 t\u1ea1o n\u00ean m\u1ed9t \u201cCon \u0111\u01b0\u1eddng xanh trong \u0111\u1ea1i d\u01b0\u01a1ng \u0111\u1ecf\u201d. Ngh\u0129a l\u00e0 b\u1ea1n tham gia th\u1ecb tr\u01b0\u1eddng \u0111\u00e3 c\u00f3 nhi\u1ec1u \u0111\u1ed1i th\u1ee7, th\u1ecb tr\u01b0\u1eddng c\u1ea1nh tranh kh\u1ed1c li\u1ec7t, nh\u01b0ng b\u1ea1n t\u1ea1o n\u00ean m\u1ed9t gi\u00e1 tr\u1ecb ri\u00eang bi\u1ec7t khi\u1ebfn kh\u00e1ch h\u00e0ng ch\u1ecdn b\u1ea1n v\u00e0 b\u1ea1n v\u01b0\u1ee3t l\u00ean tr\u00ean t\u1ea5t c\u1ea3, \u0111\u1ee9ng ngo\u00e0i cu\u1ed9c c\u1ea1nh tranh kh\u1ed1c li\u1ec7t \u0111\u00f3.<\/p>\n\n\n\n
Ch\u00fac c\u1ea3 nh\u00e0 m\u1ed9t tu\u1ea7n nhi\u1ec1u ni\u1ec1m vui v\u00e0 d\u00f9 l\u00e0 doanh nghi\u1ec7p hay c\u00e1 nh\u00e2n h\u00e3y t\u00ecm cho m\u00ecnh m\u1ed9t \u201ccon \u0111\u01b0\u1eddng xanh trong \u0111\u1ea1i d\u01b0\u01a1ng \u0111\u1ecf\u201d. C\u00e1c m\u1ee5c ti\u00eau s\u1ebd d\u1ec5 d\u00e0ng th\u1ef1c hi\u1ec7n h\u01a1n nhi\u1ec1u khi b\u1ea1n c\u1ea1nh tranh m\u00e0 kh\u00f4ng c\u00f3 g\u00ec kh\u00e1c bi\u1ec7t v\u00e0 ch\u1ec9 xoay quanh c\u00e2u chuy\u1ec7n gi\u1ea3m gi\u00e1.<\/p>\n\n\n\n
Ngu\u1ed3n: Nguyen Duong<\/p>\n","protected":false},"excerpt":{"rendered":"
Trong qu\u00e1 tr\u00ecnh t\u00f4i l\u00e0m t\u01b0 v\u1ea5n, \u0111\u00e0o t\u1ea1o, m\u1ed9t s\u1ed1 b\u1ea1n ban \u0111\u1ea7u cho r\u1eb1ng, doanh nghi\u1ec7p m\u00ecnh ra \u0111\u1eddi sau n\u00ean r\u1ea5t t\u1ea1o ra l\u1ee3i th\u1ebf c\u1ea1nh tranh kh\u00e1c bi\u1ec7t. \u0110\u00f3 l\u00e0 c\u00e1ch hi\u1ec3u kh\u00f4ng ch\u00ednh x\u00e1c. Th\u1ef1c ra, r\u1ea5t \u00edt c\u00f4ng ty ra \u0111\u1eddi m\u00e0 tr\u00ean th\u1ecb tr\u01b0\u1eddng ch\u01b0a c\u00f3 \u0111\u1ed1i th\u1ee7 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-13197","post","type-post","status-publish","format-standard","hentry","category-kynangsong"],"_links":{"self":[{"href":"https:\/\/vibeshelf.me\/index.php?rest_route=\/wp\/v2\/posts\/13197","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vibeshelf.me\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vibeshelf.me\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vibeshelf.me\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vibeshelf.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=13197"}],"version-history":[{"count":0,"href":"https:\/\/vibeshelf.me\/index.php?rest_route=\/wp\/v2\/posts\/13197\/revisions"}],"wp:attachment":[{"href":"https:\/\/vibeshelf.me\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=13197"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vibeshelf.me\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=13197"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vibeshelf.me\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=13197"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}